Lucia Berte – Upcoming Programs
ASCP
1-800-267-2727 www.ascp.org
Teleconference
Weds, March 18, 2009,
1:00 – 2:00pm CST
“Understanding the Cost of Quality”
Leadership Exchange
March 20-21, 2009
• Breakfast roundtable on change management
• Workshop—Staff Competence Assessment
• Workshop—Laboratory Documents
Workshops for Lab Professionals
April 17, Chicago
April 28, San Francisco
• Laboratory Tracing Audits
April 27, San Francisco
• Laboratory Documents
CLMA
1-610-995-9580 www.clma.org
AudioLab
January 21, 2009 2:00 – 3:00pm EST
ISO 15189 Accreditation
ThinkLab 09
May 3-5, Tampa
• Laboratory Audits
• Staff Training
• Laboratory Nonconformances
CLSI
1-800-999-9906 www.clsi.org
Audioconference
February 5, 2009 1:00 – 2:00pm EST
Nonconforming Events – Applications
COLA
1-800-298-8045 www.cola.org
POL Symposium
May 7-8, Dallas
Quality systems; Documents;
Training; Indicators
LABORATORIES MADE BETTER! delivers training, implementation and consulting solutions to medical laboratories that want to implement a quality management system for error reduction and process improvement. Click to view a short video where Lucia Berte describes her approach to health care quality management.ASCP
1-800-267-2727 www.ascp.org
Teleconference
Weds, March 18, 2009,
1:00 – 2:00pm CST
“Understanding the Cost of Quality”
Leadership Exchange
March 20-21, 2009
• Breakfast roundtable on change management
• Workshop—Staff Competence Assessment
• Workshop—Laboratory Documents
Workshops for Lab Professionals
April 17, Chicago
April 28, San Francisco
• Laboratory Tracing Audits
April 27, San Francisco
• Laboratory Documents
CLMA
1-610-995-9580 www.clma.org
AudioLab
January 21, 2009 2:00 – 3:00pm EST
ISO 15189 Accreditation
ThinkLab 09
May 3-5, Tampa
• Laboratory Audits
• Staff Training
• Laboratory Nonconformances
CLSI
1-800-999-9906 www.clsi.org
Audioconference
February 5, 2009 1:00 – 2:00pm EST
Nonconforming Events – Applications
COLA
1-800-298-8045 www.cola.org
POL Symposium
May 7-8, Dallas
Quality systems; Documents;
Training; Indicators
The scope of LABORATORIES MADE BETTER! services and consulting covers the following topics:
- Readiness for unannounced JCAHO, CAP, and AABB inspections
- ISO 15189 accreditation readiness
- Patient safety practices
- Written policy, process, and procedure documents
- Personnel training and competence assessment
- Hospital ancillary services quality management.
Click here to hear a 9 minute interview between the American Society for Quality and Lucia Berte about the value of internal auditing of laboratory and healthcare services as a means to improve patient safety.
Recent Books and Papers
The Importance of New Hire Training
P.O.L. Insight Issue 53, Event 2008-C
Laboratory Quality Management: A Roadmap
Clin Lab Med 27 (2007) 771-790
Quality Manual Preparation Workbook for Perioperative Autologous Blood Collection
and Administration
AABB Press, 2007 www.aabb.org
Transfusion Service Manual of Standard Operating Procedures, Training Guides,
and Competence Assessment Tools, 2nd ed.
AABB Press, 2007 www.aabb.org